Providing accessible services and information is an important part of what we do at Simplication.
Our Customer Service Policy
Simplication strives to provide web-based software that respects the dignity and independence of persons with disabilities. It is committed to ensuring that customers with disabilities receive the same access to its software that others do.
Training for staff
Simplication has provided training to its customer service team for the following:
- A review of the requirements of the Accessibility Standards for Customer Service;
- How to interact and communicate with persons with various types of disabilities;
- How to interact with persons with disabilities who use assistive devices or require the assistance of service animals or support persons;
- What to do if a person with a disability is having difficulty accessing Simplication; and
- Simplication policies, practices and procedures on the provision of goods or services to persons with disabilities.
Training will be provided on an ongoing basis when changes are made to these policies, practices and procedures.
Simplication will communicate with people who have disabilities in a way that takes their disability into account. Our Customer Service Team will communicate using methods that enable people with disabilities to use our web-based software.
The ultimate goal of this policy is to meet service delivery expectations while serving customers with disabilities. Comments on how well those expectations are being met are welcome and appreciated.
Simplication will inform customers of methods available for giving feedback. If a method is not suitable, customers may request another way of providing their thoughts. Privacy will be respected and all feedback will be reviewed for action that may be taken to improve our web-based software.
Complaints will be addressed immediately if at all possible. However, some complaints may require more time and effort to address, such as consultations at a higher level.
Every effort will be made to provide the response in a format that is accessible to the person who provided the comments.
Notice of temporary disruptions
Simplication will provide customers with notice in the event of a planned or unexpected disruption of its web-based software.
The notice will be placed on the home page of our website and will be visible when users log into their account on Apply to Education.
Modifications to this or other policies
Apply to Education is committed to ensuring that its customer service policies, practices and procedures respect and promote the dignity and independence of all persons with disabilities. Therefore, no changes will be made to this policy before considering the impact on persons with disabilities.
Any Simplication policy affecting customer service that does not respect and promote the dignity, independence, integration and equal opportunity of persons with disabilities will be modified or revoked.
Questions about this policy
The goal of this policy is to help achieve service excellence to customers with disabilities. If you have any questions, concerns or requests, please contact:
25 Imperial St. Suite 100
Toronto, ON M5P 1B9
Telephone: 1 877 900 5627
Updated: June 26, 2013